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Returns Policy

We want you to be completely satisfied with your QUADRA-BOX product. Honest feedback is critical to helping us make our products better. If you have any concerns or comments please contact us.

14 Day Money Back Guarantee

We want you to be completely happy with your purchase.  In the event that you are unhappy with any goods received, you have the right to return the goods under the terms of our 14 Day Money Back Guarantee.

Should you wish to return an item, please send it back to us within 14 days of purchase. Returned items must be in a sellable condition, complete with all components and their original packaging intact.  We regret that any items received that are not in a sellable condition will be returned to you.  All returns will be inspected and a refund for the product(s) processed within 7 days of receipt of the parcel at our warehouse.

This guarantee is in addition to your statutory Cancellation Rights under the Distance Selling Regulations Act 2000. Under these Regulations, you are entitled to cancel a contract within 7 working days after the day on which you received the product(s) and return the item(s) for a full refund of the purchase price and delivery charge.  Returned items must be unused, with all components and in their original packaging.

Here’s how it works:

  1. Request a Returns Authorisation Number (RAN) by emailing support@quadra-box.com. Please quote your name, order number and state why would like to return your item. We will email you back a Return Authorisation Number and returns instructions.
  2. Properly package your item and clearly mark with the RAN obtained from QUADRA BOX LTD.

We cannot be held responsible for goods in transit back to us.